The transition to RevElate – especially for Oracle Cerner customers who are not familiar with Soarian Financials – is a significant change event. And it may be tempting to down-play the significance of this change.
A better approach to managing the change is to embrace it and enter into the process with an understanding of where those changes will impact your staff and your way of working. Of course, it isn’t possible to anticipate every way the changes will make an impact, but there are considerations and concepts that can be explored and understood early to help ease the transition and ensure a more successful outcome. Even though each customer may be starting from a different place, a different mix of revenue cycle and clinical solutions, there are some common themes that will help prepare your organization for this transition.
Common language is fundamental to communication and understanding. Even though the RevElate patient accounting solution is an Oracle Cerner product, it is different from the Millennium CPA and has its own unique nomenclature. Establishing the foundation of terminology at the onset of your transition will help your teams understand the new concepts they will be learning.
Check out a feature on our recently held webinar “Meaningful Differences Between the Foundational Applications: Soarian Financials and Millennium CPA” below.
Traditional business office setup tends to be reactionary when it comes to issue management. Issues are identified and managed when the patient account makes its way to billing. RevElate provides the opportunity to systematically identify and address issues earlier in the patient account lifecycle. This requires changes to how we think, how we work, and even how we design our delivery of care. It will be necessary to make adjustments to workflows and staffing models to take advantage of these benefits. This philosophy also translates to overall system design including front-end patient access and clinicals. It promotes a design approach that considers all aspects of the patient life-cycle to ensure successful and streamlined billing.
“Everyone hates change,” some say. “Change is good!” other say. Either way, expect that this change will cause some measure of disruption to your current state, plan for it, and be intentional with how you manage it.
About our experts: Tim Brennan is a PMP certified project manager with over 28 years of experience in health care. Tim started his career with a major payer supporting electronic claim submission and benefit inquiry. He spent 15 years as an implementation project manager for two software vendors – one focused on HIM solutions, the other on bed-side patient safety solutions for nursing. Most recently, Tim has been a Practice Director at e4 Services where he is responsible for a team of 16 project and program managers. During that time, Tim has also managed multiple projects and programs including ICD 10, finance and supply chain conversions, and Cerner revenue cycle implementations – both CPA and Soarian Financials.