The Blended Concoction: Balancing People, Process & Technology for Revenue Cycle Resilience

Why This Conversation Matters

Revenue Cycle leaders are operating in one of the most financially pressured environments in years. Margin compression, denial complexity, workforce shortages, and accelerating AI adoption are forcing organizations to rethink how their operations are structured.

The conversation is no longer about simply cutting costs. It is about building a revenue cycle that is stable, resilient, and built to perform under pressure. Join this executive panel to hear how health system leaders are balancing people, process, and technology to strengthen performance, protect quality, and adapt for the future.

Moderated by e4health Leaders

Sabrina Yousfi, MBA, RHIA, CCS, CDIP

President, Mid-Revenue Cycle Solutions
e4health

Amanda Corley, RHIT, CCS

Vice President, Coding Operations
e4health

Executive Panel Lineup

Johanna Weller, MBA

Vice President, System Revenue Cycle
Main Line Health

Shiny George, MS, RHIA

Vice President, Revenue Cycle
Jefferson Health

Valethia G. Berry, BS, RHIA, CCS, CPC

Director, Coding (Facility) & Health Information Management (HIM)
Grady Health

What We’ll Explore

People & Workforce Balance
How organizations are balancing domestic and global resources, sustaining workforce engagement, and preparing teams for the future of coding and reimbursement.

Process & Operational Accountability
Approaches to denials ownership, workflow design, documentation strategy, and governance models that improve accountability and reduce operational friction.

Technology & the AI Reality
Where automation and AI are creating meaningful value, where caution is warranted, and how leaders are measuring success in real-world environments.

The Resilience Recipe
Leadership lessons and practical strategies for building a revenue cycle operation that can perform consistently under pressure.

Learning Objectives

By the end of this session, participants will be able to:

Evaluate the appropriate balance of domestic and global resources to support financial performance and coding quality.
Assess workforce engagement and development strategies that sustain performance during operational and technological change.
Identify workflow and governance models that reduce denials, protect compliance, and improve accountability.
Determine where technology and AI investments strengthen mid-revenue cycle performance and where caution is warranted.

Webinar Details

The Blended Concoction: Balancing People, Process & Technology for Revenue Cycle Resilience

Tuesday, March 24, 2026

12:00 PM - 1:00 PM ET

Save Your Seat

Continuing Education Credits

This webinar has been approved for AAPC and AHIMA CEUs. Additional details on credit eligibility and attendance requirements will be provided during the session.