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Southern New Jersey Hospital Leverages e4health Guided Clinical Mentorship to Launch CDI Program


Whether a nursing or HIM model is deployed, the resource pool is equally tight for experienced CDI Specialists. Alternatively, the cost and time horizon associated with training CDI Specialists from scratch is daunting. e4health’s program differs from CDI boot camps or other vendor-led CDI training programs in that the curriculum is compressed and delivered didactically over 3 days and novices are mentored quickly into their roles by a highly experienced CDI mentor. e4health developed the Guided Clinical Mentorship (GCM) to help clients quickly develop and deploy leading CDI programs with internal talent.

e4health was engaged to set up a CDI Program at a 600-bed acute care medical center in southern New Jersey. The medical center did not have a CDI program or any CDI software. Six RNs were recruited from within the organization and participated in this Guided Clinical Mentorship program.

Why the GCM Approach Works

There are several reasons why the GCM approach delivers consistently to our clients:

  • The CDI Core Curriculum is a complete and fully referenced compendium for CDI. It covers every element of the CDI process with a focus on applying the concepts in practice rapidly for best information retention.
  • e4health experts help identify the best candidates possible for the program in the candidate pool.
  • Our CDI Mentors are both clinicians and HIM professionals that drive towards ensuring that both clinical concepts and coding guidelines are applied in the CDI process.

A CDI Outcomes Summary Dashboard is produced monthly for each novice in the program, as well as in aggregate to demonstrate the organizations value proposition. The use of the dashboard is “hard wired” into the CDI review process so the novices grow accustomed to entering the working DRG information into a simple user interface for tracking. There is no software to purchase, and if the client is using a CDI or Coding Software solutions already, e4 can incorporate it into the design of the GCM.

90 Day Program Outcomes

Results and Insights:

  • 100% pass rate of novices
  • Approximately $500,000 revenue impact attributable to CDI within first 90 days of program initiation
  • Percent of CDI Reviews Resulting in a Query: 36%
  • CMI Impact: .38 Improvement
  • SOI/ROM Impact: 23% of cases with improvement of at least 1 level



How Can We Help?

e4health’s expertise in mid-revenue cycle management and its commitment to empowering better health through innovative healthcare solutions was evident in the success of this project. For more information about e4health’s charge flow solutions and how they can transform your organization’s revenue strategy, visit e4.health.