Operational readiness includes a current state data analysis from a multitude of areas including workflows, reporting, and payor and health plan inventories. Gathering the data prior to the project launch will better position you and your vendor counterparts with a view of how the revenue cycle is operating in its current state.

In short, operational readiness is all about being prepped and ready for the project to start, or as Alexander Graham Bell said, “Before anything else, preparation is the key to success.”

How your org determines what their points of success will depend on what your goals and objectives are.

Success can be measured by what can be improved upon from a three-pronged approach based on people, process, and technology. For example, standard workflows and centralized processes can improve employee satisfaction. An example of provider satisfaction can be achieved with a referral process that identifies both internal and external referrals. This can lead to improved community relationships with external referring providers. More importantly, your providers are going to be able to know where their patients are, who they are being seen by, and for what.