CASE STUDY

Customer Success Story: Driving CDI Excellence with e4health

Transforming Documentation into Measurable Value

A regional health system partnered with e4health to strengthen its Clinical Documentation Integrity (CDI) program through targeted staff augmentation. e4health supplied a dedicated Leader and experienced Clinical Documentation Specialists (CDSs) to provide both strategic oversight and hands-on support.

The Challenge

The organization was facing increasing documentation demands, missed opportunities for accurate reimbursement, and limited bandwidth for its internal CDI team. Leadership needed measurable improvements in performance metrics and a clear return on investment—all while ensuring providers received credit for the high-quality care being delivered to their patients.

The Solution

e4health brought in a blended team of leadership and expertise:

  • A Leader to drive productivity, reporting, and daily communication with hospital leadership.
  • Experienced CDSs who seamlessly integrated into workflows, conducting concurrent and retrospective reviews, engaging providers, and supporting accurate documentation.

The Results

>$1M Financial impact in revenue opportunities within the first three months.
SOI & ROM Up Improved Severity of Illness and Risk of Mortality, reflecting true patient complexity.
High Provider Engagement Strong query response and agreement rates.
Core Metrics Achieved Consistent productivity, query rate, and coverage rate performance.

The Return on Investment

The program not only strengthened financial performance but also ensured the organization received full credit for the advanced care provided to patients. By capturing acuity more accurately, the hospital demonstrated improvements in both reimbursement and quality outcomes—building a CDI program that is sustainable, measurable, and impactful.

Partner with e4health

With e4health’s leadership and expertise, this health system transformed its CDI outcomes and secured lasting value. Reach out to us today to learn how e4health can help your organization achieve the same success.

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