Client success story · Epic implementation & migration
Clean migration. On-time go-live.
40 million records moved to Epic, roughly 40 legacy applications kept running, and a go-live the vendor called one of the smoothest it had seen in years.
Download the case study PDFWhy it matters: Epic sets the date. Everything else has to bend around it. This health system handed migration, patient identity and legacy access to one partner, protected the date, and kept clinicians in patient care instead of in cleanup.
The challenge
The health system was converting to Epic on a hard, Epic-set go-live date. Success depended on migrating and validating large volumes of historical data, cleaning and reconciling the master patient index, and keeping legacy applications accessible throughout.
All of it had to happen while the organization kept caring for patients. There was no room to slip the date.
The partnership
The organization engaged e4health across its Health IT and HIM divisions. e4health led project management on the Epic side, guiding the build to an on-time go-live.
e4health also owned data migration, master patient index integrity and legacy application support, so internal teams could focus on adoption and patient care.
How 40 million records moved
Systems were built and data was in ahead of every Epic milestone, not after it.
The approach
One partner leading the Epic build, from project management through migration, legacy support and go-live.
Epic project management
Program delivery- e4health project managers embedded on the Epic side, guiding the build to go-live.
- Milestones, dependencies and risks managed to protect an immovable date.
- Coordination across Epic, the health system and e4health teams.
Data migration & MPI
Data migration- 40 million records acquired from legacy systems and migrated to Epic.
- Converted, mapped, loaded to build specs and validated against source.
- Master patient index cleaned, reconciled and validated for Epic.
Legacy application support
Managed services- Roughly 40 legacy applications supported by a dedicated 31-analyst team.
- 24/7 coverage across the 14-month engagement, with no off-hours fees.
- Historical records kept accessible for clinical and revenue-cycle teams.
Clean go-live
Cutover- Command-center support through cutover and stabilization.
- Systems built and data in ahead of every Epic milestone.
- One of the smoothest go-lives the vendor had seen in years.
The outcome
Data migration
Migrated as part of the Epic conversion, with a clean, validated master patient index.
Legacy support · 14 months
A 31-analyst team sustained coverage across roughly 40 applications. Closures outpaced openings at about 207 closed to 201 opened each week, so backlog fell instead of growing.
Why it worked
- One owner, not three. The same team held migration, patient identity and legacy access, so nothing fell between vendors.
- PM on the Epic side. Milestones, dependencies and risks stayed under control against a date that could not move.
- Support built in, not billed by the hour. 24/7 coverage with no off-hours fees and no surprise invoices.
- History stayed reachable. Clinical and revenue-cycle teams kept access to legacy records throughout the transition.
The result
An on-time, on-budget Epic go-live the vendor called one of the smoothest in years, delivered with e4health leading project management, 40 million records migrated accurately, and roughly 40 legacy applications supported around the clock, all through one accountable partner.
Have an Epic date you cannot move?
e4health handles data migration, master patient index integrity and legacy application support end to end, so your date, your data and your go-live hold together.
Topics: Epic Implementation · Data Migration · Legacy Application Support · MPI · Health IT · HIM